Terms & Conditions – Dhanarchana Tours & Travels
These Terms & Conditions (“Terms”) govern the use of services provided by Dhanarchana Tours & Travels (“Company”, “we”, “our”, “us”). By accessing our website, contacting us, or booking any cab or rental car service, you agree to be bound by these Terms.
If you do not agree with any part of these Terms, you are advised not to use our services.
1. Nature of Services
1.1 Service Type
Dhanarchana Tours & Travels provides:
- Cab services with professional drivers
- Rental cars with professional drivers
We do not offer self-drive vehicles under any circumstances.
1.2 Service Coverage
Our services include:
- Local city travel
- Outstation and intercity travel
- Airport pickup and drop
- Corporate and business travel
- Family, group, and event transportation
2. Booking & Confirmation
2.1 Booking Methods
Bookings can be made via:
- Phone call
- Website booking form
- Email or WhatsApp
2.2 Booking Confirmation
A booking is considered confirmed only after:
- Vehicle availability is checked
- Fare is discussed and agreed
- Confirmation is provided by our team
2.3 Advance Booking
Advance booking is recommended, especially for airport transfers, outstation trips, and group travel. Availability is subject to demand.
3. Customer Responsibilities
Customers agree to:
- Provide accurate and complete booking information
- Be present at the pickup location on time
- Carry valid identification if required
- Maintain respectful behavior toward drivers and staff
- Ensure that luggage quantity matches the vehicle booked
The Company is not responsible for delays caused by incorrect information provided by the customer.
4. Driver Authority & Conduct
4.1 Driver Rights
Drivers have the right to:
- Refuse service if the customer behaves in a threatening, abusive, or illegal manner
- Discontinue the trip if passenger safety is at risk
- Follow routes deemed safe and legal
4.2 Driver Limitations
Drivers are not authorized to:
- Modify fares
- Provide services beyond booking scope
- Engage in unlawful activities
5. Vehicle Usage Rules
- Vehicles must be used strictly for travel purposes
- Smoking, consumption of alcohol, illegal substances, or carrying prohibited items is strictly prohibited
- Any damage caused to the vehicle by the customer may result in recovery charges
6. Fares & Payments
6.1 Fare Structure
Fares depend on:
- Distance and duration
- Vehicle type
- Type of service (local, outstation, airport)
6.2 Additional Charges
Extra charges may apply for:
- Toll and parking fees
- Night driving charges
- Driver allowance (outstation trips)
- Waiting time beyond agreed limit
6.3 Payment Responsibility
Customers are responsible for paying the agreed fare and applicable charges in full.
7. Cancellations & Changes
- Cancellations must be informed as early as possible
- Last-minute cancellations may attract charges
- Booking changes are subject to availability and revised fares
Please refer to the Cancellation & Refund Policy for detailed terms.
8. Delays, Interruptions & Force Majeure
Dhanarchana Tours & Travels is not responsible for delays or service interruptions caused by:
- Traffic congestion
- Weather conditions
- Road closures
- Accidents
- Government restrictions
- Natural disasters or emergencies
Travel time estimates are approximate and not guaranteed.
9. Limitation of Liability
- The Company shall not be liable for loss of personal belongings left in the vehicle
- We are not responsible for missed flights, trains, or appointments due to delays beyond our control
- Liability is limited to the value of the booked service only
10. Termination of Service
We reserve the right to cancel or terminate service without refund if:
- Customer violates these Terms
- Unsafe or illegal behavior is observed
- Payment disputes arise
11. Intellectual Property
All content on this website, including text, logos, images, and branding, is the property of Dhanarchana Tours & Travels and may not be copied or used without permission.
12. Governing Law & Jurisdiction
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India. Any disputes shall be subject to the jurisdiction of courts located in Pune, Maharashtra.
13. Amendments
Dhanarchana Tours & Travels reserves the right to modify these Terms & Conditions at any time without prior notice. Continued use of services constitutes acceptance of the revised Terms.
Final Note
These policies apply to all services provided by Dhanarchana Tours & Travels and may be updated periodically without prior notice. Customers are advised to review this page regularly.
For any questions or clarifications regarding these Terms & Conditions, please contact us:
📞 Phone: 7498981060 / 8600202166
📧 Email: dhanarchanatravels@gmail.com